Solution : https://service.sap.com/sap/support/notes/2016077 (SAP Service marketplace login required)
Key words :
customer component xx-ser-net network connection priority recommendations / additional info category installation information validity, component xx-ser-net-htl, view 'service connection sid'note, - click service 'gotoassist - full access', software component version references, / __%pdfstyle%__font-size, __%pdfstyle%__ / } symptom, service 'gotoassist - full access', customer incident processing, citrix gotoaassist support session
Related Notes :
| 984434 | How to speed up customer message processing |