Solution : https://service.sap.com/sap/support/notes/1913568 (SAP Service marketplace login required)
Summary :
SAP HANA integrates with Symantec's NetBackup through the Backint interface to facilitate backup and recovery processes. Using Backint, data and log backups in SAP HANA can be managed via NetBackup. Issues identified possibly due to SAP HANA should be reported to SAP using component HAN-DB-BAC. If the issue traces back to NetBackup, SAP escalates it to Symantec support who then takes charge and provides updates through their system. Interoperability issues should be reported along with specific logs and version details to aid precise troubleshooting. Further guidance is accessible to SAP staff in the Global Partner Support Portal.
Key words :
components han-db sap hana database priority recommendations / additional info category, customer component han-db-bac sap hana backup & recovery, interface offers 3rd-party backup tool vendors, sap hana database trace files backint, component han-db-bac, sap-certified 3rd party backup tools, __%pdfstyle%__ / } symptom clarification, 3rd-party backup tool, 1986958 common issues / configuration recommendations, -party backup tool fails
Related Notes :
| 1758890 | SAP HANA: Information needed by Product/Development Support |
| 1730932 | Using backup tools with Backint for HANA |
| 1500607 | Support requirements for SAP in Veritas Environments |
| 1986958 | Common issues / Configuration recommendations for Symantec NetBackup for SAP HANA |
| 2028039 | Recovery of the data backup created using a third-party backup tool fails with error "start of nameserver failed". |
| 2031547 | Overview of SAP-certified 3rd party backup tools and associated support process |