Solution : https://service.sap.com/sap/support/notes/1894616 (SAP Service marketplace login required)
Key words :
components han-std-adm-dba sap hana database administration, hana studio -> administrative perspective -> diagnosis files -> diagnosis information -> collect depending, directory dir_instance/global/sapcontrol/snapshots header data released, __%pdfstyle%__ / } symptom sap hana appliance crashes, customer component bc-op-lnx-ibm linux, __%pdfstyle%__ / } #monospace td { font-family, hardware failure software failure resolution generate, environment sap hana platform edition, __%pdfstyle%__ / } #monospace, diagnosis information -> collect