Solution : https://service.sap.com/sap/support/notes/1791874 (SAP Service marketplace login required)
Summary :
This SAP Note details the Software Lifecycle and support process for OpenText products resold by SAP, covering the period from initial purchase through post-implementation. It summarizes necessary actions such as downloading initial software, requesting permanent licenses, accessing OpenText Knowledge Center, and obtaining required documentation and support packages. Post-implementation, SAP Customer Support intervenes exclusively for product-related issues, not for implementation-specific queries. Detailed guidance, links to related documents, and SAP's customer support structure descriptions are included to assist users in managing their OpenText products effectively.
Key words :
components xx-part-opt-dam sap digital asset management, opentextxx-part-opt-ecm sap extended enterprise content management, opentext priority recommendations / additional info category faq validity, general sap support document describing global support customer interaction, customer component xx-part-opt-arc sap archiving, opentextxx-part-opt-pcm sap portal content management, opentextxx-part-opt-efm sap employee file management, opentextxx-part-opt-trm sap travel receipts management, opentextxx-part-opt-psm sap portal site management, opentextxx-part-opt-doc sap document access management
Related Notes :
| 1920804 | SAP Invoice Management by OpenText support for EhP7/financials add-on for SAP Business Suite powered by SAP HANA 1.0 |
| 1830696 | Release Restriction Note: SAP IM by OpenText 7.0 |
| 1447400 | Creating systems for SAP solutions that do not require a license key |
| 1288287 | Support Process for OpenText products resold by SAP |
| 1939662 | Unauthorized use of application functions in SAP Portal Site Management by OpenText XX-PART-OPT-PSM |