Solution : https://service.sap.com/sap/support/notes/1732157 (SAP Service marketplace login required)
Summary :
SAP Support requires the collation of relevant diagnostic files (full-system-info-dump) from the SAP HANA database environment (revision >=30). Methods of collection include using HANA Studio's Administration Editor or command line options with specific guidelines based on system connectivity and operational roles. Collected data entails trace files, database configuration, backup logs, crashdump files, and runtime dumps. Due to potential size issues of the diagnostic ZIP-archive, alternate upload options like SAP Mobile Documents or sFTP share are advised. Importantly, data collection from standby hosts in a distributed landscape or systems running lower revisions may have specified considerations.
Key words :
pattern fullsysteminfodump_<saplocalhostfull>_<sapsystemname>_<yyyy>_<mm>_<dd>_<hh>_<mm_<ss>, sap knowledge base articles 2077673 sap secure ftp server -, components han sap hana priority normal category, __%pdfstyle%__ / } symptom sap support asked, customer component han-db sap hana database, __%pdfstyle%__ / } #monospace td { font-family, css sap notes 2040144 sap hana db, crashdump files & recorded performance trace files, /usr/sap/<sid>/sys/global, operating system administrator <sid>adm
Related Notes :
| 2077673 | SAP Secure FTP server - how to upload files from customer site to SAP Product Support using FileZilla (Windows), lftp (LINUX) or curl (LINUX) as example FTP clients. |
| 40024 | Transferring customer files to sapserv# using ftp |
| 2014225 | Unforeseen tool usage leads to data corruption under certain circumtances |
| 2040144 | SAP HANA DB: Collecting Diagnosis Information from the SAP HANA Studio can cause TLB shootdowns |