Solution : https://service.sap.com/sap/support/notes/172050 (SAP Service marketplace login required)
Key words :
additional key words sapphone, affect cic sessions running, customer interaction center, external cti system, lose cti support, longer automatically called, cic sessions, cti support, cic session, automatically called
Related Notes :
| 193601 | |
| 171407 | Collective note for IS-U/CCS 1.2 - add-on patch 011 |