SAP Note 1712653 - Error in ITSM extractor for SLA calculation

Component : Incident Management Reporting -

Solution : https://service.sap.com/sap/support/notes/1712653 (SAP Service marketplace login required)

Key words :
sap solution manager release 7, determined bi time zone, bi time zone, incorrect time zone, itsm bi reporting, incorrect time stamps, shows incorrect values, dump raise_exception occurs, obsolete function module, solution support package 6

Related Notes :

1652693SAP Solution Manager 7.1 Support Package 05 - Basic Functionality