Solution : https://service.sap.com/sap/support/notes/1709694 (SAP Service marketplace login required)
Key words :
service delivery' work center, 'service messages' tab, terms issue management, 'top issue' view, 'issue' view, creating issue, clicking issue', transaction solar02, creation form, 'sap engagement
Related Notes :
| 1652693 | SAP Solution Manager 7.1 Support Package 05 - Basic Functionality |
| 1633725 | SAP Solution Manager 7.1 SP4 - basic functions |