Solution : https://service.sap.com/sap/support/notes/168553 (SAP Service marketplace login required)
Key words :
additional key words cic, customer interaction center, multiple selection indicator, attached correction instruction, symptom calls, action box, front office, search objects, call definition, search criteria
Related Notes :
| 168982 | Collective note for IS-U/CCS 1.2 - add-on patch 010 |