Solution : https://service.sap.com/sap/support/notes/1666532 (SAP Service marketplace login required)
Summary :
In SAP Incident Management, users report an issue with inflated lead times in duration evaluation reports. This occurs because specific messages, although marked closed, do not carry the 'COMPLETED' indicator in the SVCP_DPTR table, prompting repeated extractions each time. To remedy this, implement the provided correction. If the error has propagated into BW System, initialize Incident Management BI Reporting per guidelines in SAP Note 1543145. Key terms associated are CL_SVCP_EXTRACTOR_MAIN, SVCP extraction, and E2E_SVCP_EXTRACTOR_MAIN.
Key words :
duration evaluation displays incorrect values, incident management bi reporting, lead time increases, incident management, incorrect entry, incorrect entries, lead times, individual messages, terms cl_svcp_extractor_main, e2e_svcp_extractor_main reason
Related Notes :
| 1635809 | SAP Solution Manager - Basic function SP 28 or higher |
| 1543145 | Initialization of Incident Management Reporting |