Solution : https://service.sap.com/sap/support/notes/1666479 (SAP Service marketplace login required)
Key words :
terms itsm solman workcenter reason, incident management work center, create service desk messages, attached correction instruction, sap solution manager', system bypasses coding, correctly select systems, web dynpro application, transaction type customized, creating messages
Related Notes :
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| 1584162 | SAP Solution Manager - Basic functions 7.1 SP2 |