Solution : https://service.sap.com/sap/support/notes/1650350 (SAP Service marketplace login required)
Summary :
The SAP note addresses an issue where the AI_CRM_IM_UPDATE_FROM_SAP report incorrectly sets the status of messages for the obsolete business object type BUS2000116 without altering the user status. This error is due to a programming fault within the system. SAP users are advised to implement the note to correct the status update mechanism and ensure accurate handling of these message statuses in the system.
Key words :
business object type bus2000116 incorrectly, update sap message reason, update message, user status, terms slfn, incident management, program error, solution implement, report ai_crm_im_update_from_sap, ai_crm_im_update_from_sap
Related Notes :
| 1633725 | SAP Solution Manager 7.1 SP4 - basic functions |
| 1613410 | SAP Solution Manager - Basic functions 7.1 SP3 |
| 1584162 | SAP Solution Manager - Basic functions 7.1 SP2 |