Solution : https://service.sap.com/sap/support/notes/1650350 (SAP Service marketplace login required)
Key words :
business object type bus2000116 incorrectly, update sap message reason, update message, user status, terms slfn, incident management, program error, solution implement, report ai_crm_im_update_from_sap, ai_crm_im_update_from_sap
Related Notes :
| 1633725 | SAP Solution Manager 7.1 SP4 - basic functions |
| 1613410 | SAP Solution Manager - Basic functions 7.1 SP3 |
| 1584162 | SAP Solution Manager - Basic functions 7.1 SP2 |