Solution : https://service.sap.com/sap/support/notes/1604904 (SAP Service marketplace login required)
Key words :
agent slot determination rule reason, agentslot customizing solution, role policy reviewer, role assignment, policy review, policy approval, policy approver, policy level, symptom users, work inbox
Related Notes :
| 1588718 | Process Control 10.0 Support Package 05 - Master Note |