SAP Note 1601853 - Work center: locks remain after switching to display mode

Component : Service Desk / Incident Management -

Solution : https://service.sap.com/sap/support/notes/1601853 (SAP Service marketplace login required)

Key words :
sap solution manager incident management work center, terms solution manager, incident management, attached correction instructions, solution implement, lock remains, display mode, lock entry, transaction sm12, program error

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