Solution : https://service.sap.com/sap/support/notes/1463704 (SAP Service marketplace login required)
Key words :
service desk message, find support notification, terms service provider, role sap_suppdesk_displaymenu entry, service provider, support package 25, role sap_suppdesk_, sap_suppdesk_createmenu entry, menu entry, implementation guide
Related Notes :
834534 | SAP Solution Manager roles in Release 7.0 |