Solution : https://service.sap.com/sap/support/notes/1458821 (SAP Service marketplace login required)
Summary :
When using Change Request Management (ChaRM) in SAP, users have noticed issues with status transition logs in transaction CRMD_ORDER showing incorrect or junk character descriptions for new user status. This occurs with customized transaction types or status profiles. The root cause is identified as incomplete or inconsistent configuration of the user status profile. To resolve, ensure that status descriptions in IMG activities CRM_VORGANG_001 and CRM_STATUS_001 are correctly maintained and match the configurations in TJ30T and TSOCM_STAT_PROP tables.
Key words :
open img activity solman_cm_stat_prop, status transition log texts, charm status pre-configuration, customized user status profile, status transition log, img activity crm_vorgang_001, img activity crm_status_001, customized status profile, status short text, crm profile declaration
Related Notes :
| 1336567 | Wrong status profile is read from SOCM_STATUS_VALUES |
| 847487 | Customer-specific status schema and new status values |