Solution : https://service.sap.com/sap/support/notes/1421507 (SAP Service marketplace login required)
Summary :
This SAP Note addresses the setup and troubleshooting of Incident Management Reporting in SAP Solution Manager. Key steps to ensure proper functionality include creating Organization in Business Partners, specifying and classifying transaction types, maintaining Calling Hours for Sold-To Parties, and setting up status profiles in English. Necessary roles such as SAP_BW_SPR_REPORTING, SAP_BW_CCMS_REPORTING, and SAP_SM_BI_DISP are essential for report execution, BI content activation, and data extraction. Troubleshooting steps and necessary SAP Notes corrections like 154420i and 1574869 are detailed. Lookout for configuration guides in Solution Manager's Implementation Guide for each version.
Key words :
sap solution manager implementation guide -> sap solution manager -> scenario-specific settings -> service desk -> service desk -> status profile -> change status profile, sap solution manager implementation guide -> sap solution manager -> scenario-specific settings -> service desk -> service desk -> multi transaction type handling ->, sap solution manager implementation guide -> sap solution manager -> cross-scenario settings -> business partners -> create, sap solution manager implementation guide -> sap solution manager -> technical settings -> business partners -> create, sap solution manager implementation guide -> sap solution manager -> capabilities, eem dashboard 1480717 incident management reporting variable screen reports errors 1588620, bw system 1505835 incident management reporting shows incomplete list, -> status profile -> define status profile, terms incident management reporting solution manager solution, incident management reporting 1561899 incident management solution manager 7
Related Notes :
| 1604906 | Generic Dataloader dumps; buffer overflow |
| 1588620 | Incident Mgmt Reporting does not display any completed msgs |
| 1574869 | Dump in the Incident Management Reporting Setup |
| 1561899 | Incident Management Solution Manager 7.1: Composite SAP Note |
| 1545589 | EEM Reporting SLA values are too high in EEM Dashboard |
| 1544202 | Data missing in Incident Management BI Reporting |
| 1543145 | Initialization of Incident Management Reporting |
| 1505835 | Incident Management Reporting shows incomplete message list |
| 1493494 | Generic Dataloader missing data in BW System |
| 1480717 | Incident Management Reporting variable screen reports errors |
| 1480185 | Incident Management Reporting Setup: date is not saved |
| 1479956 | Error while calling the report out of the Work Center |
| 1426342 | Incident Management Reporting Correction of Query Variable |