Solution : https://service.sap.com/sap/support/notes/1394840 (SAP Service marketplace login required)
Key words :
terms automatic status change solution, sap solution manager service desk, service desk messages, correction instructions orimport, relevant support package, background job rnotifupdate01, change documents, executes rnotifupdate01, crm message, crm documents
Related Notes :
| 1334252 | SAP Solution Manager: Basic functions: SP20 and SP21 |
| 1172948 | SAP Solution Manager: Basic functions |