Solution : https://service.sap.com/sap/support/notes/1366291 (SAP Service marketplace login required)
Summary :
In the SAP ML Helpdesk version 1.9 or lower, the MLHELP_CHECK_MULTIPLE_CKMLHD report fails to identify duplicated entries in the CKMLHD table. Additionally, the Todo list is incorrectly stored due to a programming error that improperly includes ABRECHDAT and ABRECHUHR in the duplication criteria. To resolve these issues, users can upgrade to ML Helpdesk 2.0 (note 364368) for releases 4.70 or higher. Alternatively, a modified version of the program can be implemented manually. This involves installing the updated Z_MLHELP_CHECK_MULTIPLE_CKMLHD program, copying specific text elements, and modifying screen configurations per the detailed steps provided.
Key words :
display object list button > screens > copy screen 2000, select goto > text elements, solution apply ml helpdesk 2, prerequisites current version, se38 > mlhelp_check_multiple_ckmlhd > click, ml helpdesk, selection text, text symbols, modified version, mlhelp_check_multiple_ckmlhd report
Related Notes :
| 364368 | Material ledger help desk |