Solution : https://service.sap.com/sap/support/notes/1358916 (SAP Service marketplace login required)
Key words :
prerequisites code error solution implement, index-based account search, account identification reason, interaction center webclient, mc_name1 = 'tes't', respective support package, character-term, terms icwc, apostrophe
Related Notes :
| 1364367 | SAP CRM 5.2 - SP08 |
| 1304447 | SAP CRM 2007 - SP-Stack 06 |