Solution : https://service.sap.com/sap/support/notes/1268057 (SAP Service marketplace login required)
Key words :
rid=/webcontent/uuid/f6bca272-0501-0010-4f97-a2877d6d65eathe, crm version functionality ici interface doc versioncrm 5, 02crm 2006s action item channel 3, 03crm 2006s queue presence 3, ici interface version, ic webclient functionalities related, communication channel functionality, 03crm 2006s dtmf 3, ici interface versions, implementing ici adapter