Solution : https://service.sap.com/sap/support/notes/1244982 (SAP Service marketplace login required)
Key words :
<system id><space><installation number><space><client><space><user>, local rfc-connection bpm_local_<client>, choose business partner -> create -> person, automatical service desk message creation, automatical service desk messages created, select id type crm001, -> solution manager -> documentation -> service desk, terms servicedesk notification reason, existing sap system user, creating service desk messages
Related Notes :
| 784752 | BPMon in SAP Solution Manager - prerequisites |