Solution : https://service.sap.com/sap/support/notes/1171671 (SAP Service marketplace login required)
Summary :
SAP Note explains issues with Expertise-on-Demand (EoD) in Solution Manager. Errors such as DSWP_CI253 occur when EoD requests fail to send, displaying either absence of message numbing or 'No SAP status selected.' Common up to SP17 in SOLMAN_ISSUE_MGMT without affecting legacy DSWP. Initial diagnosis requires checking the Solution Manager Self-Diagnosis for alerts in Issue Management functionalities. Execution errors from improperly activated BC Sets or necessary actions within CRM might cause further hindrance, alongside missing BAdi AI_SDK_SP_RFC activations. Resolution involves a series of self-help checks detailed within the note, or failing those, escalating through a SAPNet ticket or debugging methods specified.
Key words :
work centers ta solman_workcenter -> setup -> overview, ta solman_workcenter -> system administration -> related links ->, cl_dswp_ci_model_crm_aba->change_send_read_oss -> call method send_oss, ta dswp -> [solution overview] -> button, left-hand side select slfe0001_update_dno, ta solman_workcenter -> system monitoring ->, call ta crmd_order open, call ta sppfcadm select, leading table select button, -multiple-customer-number scenarios
Related Notes :
| 1140822 | SAP customer number for installation number &1 unknown |