Solution : https://service.sap.com/sap/support/notes/1163376 (SAP Service marketplace login required)
Key words :
application group -> sap netweaver -> sap netweaver -> sap netweaver 04 -> entry, user/sap/<sapsystemid>/jc<instancednumber>/sdm/program, prerequisites installed knowledge management & collaboration nw04 sp19, km navigation iview occasionally showed javascript error, versioned resources duplicating previous version led, knowledge management & collaboration nw04 sp19 patch 6, named anonymous user accessing cm resources, system administration -> support -> 'support desk', /saphelp_nw04/helpdata/en/44/4cd511c6233f8ee10000000a1553f7/frameset, reach screen showing 'start' button
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