Solution : https://service.sap.com/sap/support/notes/1095476 (SAP Service marketplace login required)
Summary :
Users of AS Java 7.10 encountering issues are advised to provide comprehensive problem descriptions and environmental details to expedite resolution by SAP support. This includes access to user rights, logging, and configuration data. Specific guidelines are outlined for gathering necessary information always required plus additional data for particular problems seen more frequently. Users should recheck already submitted information for completeness. For issues manifesting in various symptoms such (as application hanging or high CPU usage), specific diagnostic actions are described alongside procedures for reporting crashes or performance issues. Responses should include environment specifics, error logs, and thorough system reports to assist in quick troubleshooting.
Key words :
folders /usr/sap/<sid>/<instanceid>/j2ee/cluster/dispatcher/ /usr/sap/<sid>/<instanceid>/j2ee/cluster/server<, - /usr/sap/<sid>/<instanceid>/work/ - /usr/sap/<sid>/<instanceid>/j2ee/cluster/server<, /usr/sap/<sid>/<instanceid>/work/ /usr/sap/<sid>/<instanceid>/j2ee/cluster/server<, /log/dc_log/deploy_<yyyy-mm-dd>_<hh-mm-ss>, /usr/sap/<sid>/sys/profile/<sid>_<instanceid>_<host_name>, folder /usr/sap/<sid>/jc<xx>/j2ee/cluster/bootstrap/scripts, >/log/ - /usr/sap/<sid>/<instanceid>/j2ee/cluster/instance, >/log/ /usr/sap/<sid>/<instanceid>/j2ee/cluster/server<, directory usr/sap/<sid>/<instanceid>/j2ee/cluster/server<, /usr/sap/<sid>/<instanceid>/j2ee/cluster/server/-
Related Notes :
| 1095475 | How to enable HTTP tracing in the AS Java |
| 1095473 | How to get a full thread dump in AS Java |
| 764417 | Information for troubleshooting of the SAP J2EE Engine 6.40 |