Solution : https://service.sap.com/sap/support/notes/1075316 (SAP Service marketplace login required)
Summary :
When attempting to modify text templates in PBWW or conduct similar operations in transaction PB60 on SAP, users may encounter a system malfunction where Word opens an empty window or displays unreadable text accompanied by the error "Unknown error" (message no. SOFFICEINTEGRATION 898). This issue arises due to code page inconsistencies (4102 and 4103) not being accommodated due to a program error. To resolve this, users are advised to implement corrections using the Note Assistant or import the necessary Support Package. Relevant terms include STXB, STXH, READ_TEXT, Unicode, and SAP Office integration.
Key words :
sap office integration reason, empty word window, relevant support package, text template, system opens, unreadable text, system issues, error message, unknown error, similar problems
Related Notes :
| 1412625 | Long load times in transactions PB60 and PBWB |
| 1319517 | Unicode Collection Note |
| 1261426 | Texts from non-Unicode are incorrect in Unicode |
| 1109643 | PBWW, PB60 - Problems w/ long texts from non-Unicode systems |