Solution : https://service.sap.com/sap/support/notes/1018612 (SAP Service marketplace login required)
Key words :
terms eic employee interaction center dump contact activity, prerequisites solution apply correction instructions, eic agent user- search, activities' list- press 'create, employee- select 'activity', activity- dump, communication type- save, navigation bar- select, contact'- select, employee- confirm
Related Notes :
| 1014691 | SAP ERP 2005 SP Stack 8 (03/2007) Release Information Note |