Diagnosis
The document was sent correctly but could not be saved in the work itemattachments due to an insertion error.

System Response
The system terminates after sending the mail correctly.

Procedure
The mail was sent, processing can therefore be continued in the normalmanner. The mail sent has also been placed in the Business Workplaceand can be viewed there. However, this only applies to the sender. Ifthe work item is forwarded, the new agent cannot access the mail.