Diagnosis
In the copy control for the selected sales activity type the followingprerequisites must be met:
- an entry for the sales activity type must exist
- sales activity type after and sales activity type from must beidentical

System Response
The system cannot create a sales activity for the telephone salesmaster.

Procedure
Check Customizing for your sales activity type.
Path: Sales and Distribution -> Sales support -> Sales activities ->Maintain Copy control for sales activities.