Diagnosis
This problem can have the following causes:

• The TENDERNUMBER field in the return structure is filled but no
appropriate payment type segment or credit card segment was found in theSAP transaction found with the key fields RETAILSTOREID,BUSINESSDAYDATE and TRANSINDEX.

• No payment could be found in the SAP transaction with the credit card
details from the return structure.

System Response
The task for confirming credit card settlement is set to 'incorrect' forthe entire transaction.

Procedure
Contact the manufacturer of the external application software.