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Purpose
Create Alerts for PM Orders That Violate the Service Level Agreement(SLA)
A SLA violation for an order occurs in the following cases:
- If the actual date is later than the order end date defined by the SLA,
and the order has yet to be confirmed.
- If the actual date and the scheduled order end date are the same, but
the actual time is later than the order end time, and the order has yetto be confirmed.
The selection fields mean that you can also create an alert for ordersthat will violate a service level agreement in an hour if the order isnot confirmed by that point. This means that you can take appropriatemeasures before a SLA violation occurs.Integration
Alerts are displayed in the Workforce Manager role in the UIBuilding Block (user interface module) Alert Monitor in theportal.Prerequisites
You have recorded an alert category for orders that violate the servicelevel agreement in Customizing. Define the alert categories using theALRTCATDEF transaction. You also specify the recipient of the alert.This can for example be a recipient of an e-mail or text message.
You should also record the alert category for SLA violations in the SAPTelecommunications Customizing settings in the
Assign Alert Categories to Telecommunications-Specific Usage Typesactivity (table ISTNLMALERTCA).Features
If you want to use the alert function for SLA violations, you shouldschedule the report periodically in the background.
You can control whether the system is only to determine the number oforders, or whether it is also to create the alerts. Defining the numberof orders, which violate the service level agreements, is primarilyintended for test purposes.
You can create user-specific and client-dependent variants for thefields that the system is to display in the list.
If an error occurs during generation of an alert (for instance if thesystem does not find any recipient for the alert), the programterminates processing with a short dump. You can view the cause of thedump using transaction ST22. Selection
The following fields can be used to select orders that violate a SLA:
- Order: Specifies the order number of the order to be checked
- Notification: Specifies the notification number which has been
created for checking whether an order violates a SLA.
- Work center: Specifies the work center in the order to be checked
- SLA violates from date: Specifies the scheduled end date in the
order, from which an alert is to be created for the order if it has notbeen confirmed.
- SLA violates to date: Specifies the scheduled end date in the
order, up to which an alert is to be created for the order if it has notbeen confirmed.
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