Purpose
You use this program to search for trace files in the Interaction Center(IC) WebClient. This is useful in error analysis because it enables youto display the following information for each user and session:

• Incoming/outgoing SOAP requests/responses to the communication
management software

• Incoming/outgoing HTTP requests/responses within simple ABAP messaging
(SAM)

• ABAP exceptions raised within the Integrated Communication Interface
(ICI) / Business Communication Broker (BCB)

Selection
Upon executing this program from the SAP Menu by choosingInteraction Center -> Interaction Center WebClient ->Utilities -> Display Integrated Communication Interface Trace
, you are asked to specify a user and time period. For the User
field, the input help lists all users with a trace stored on thedatabase, including the time stamp of the last recorded trace.
Note
The trace tool can reduce performance when the trace is switched on forlarge numbers of users. For example, one user can easily produce 10,000to 100,000 table entries during one working day. If the trace is runningfor 10 agents for 2 weeks, there could be between 1 and 10 million tableentries for that period, which could have an impact on the database.Therefore, it is necessary to restrict usage of the trace tool in timeand users.
If exactly two traces are selected and the delta in creation time islower than one minute, it is assumed that these traces belong to theagent and worker session of the same agent logon. In that case, thetrace tool tries to link these two traces and display them as one trace.

Output
The viewer offers the following functions:


• Accessing a trace entry by double click


• Stepping forward/backward slowly or quickly through the trace entries;
jumping to the first/last entry

• Stepping forward/backward through the previously selected traces


• Refreshing the trace (makes sense only when the user session is still
running, and immediate trace storing is switched on in the userparameters)

• Downloading the trace


• Displaying decoded URL and ABAP messages in an extra window


• Switching on/off the trace for a selected user

You can switch on/off the trace by setting the user parameterCRM_ICI_TRACELEVEL = XXX (System -> User Profile ->Own Data -> Parameters).

• Deleting traces from the database that are older than two weeks

Trace files can be downloaded locally as .txt files and are readablewith simple text editors such as Notepad.