Solution : https://service.sap.com/sap/support/notes/1421507 (Connexion à SAP Service Marketplace requise)
Résumé :
Cette note SAP décrit la configuration et le dépannage du Reporting de Gestion des Incidents dans SAP Solution Manager. Les étapes importantes pour assurer un fonctionnement correct comprennent la création d'Organisation dans les Partenaires Commerciaux, la spécification et la classification des types de transactions, la maintenance des Horaires d'Appel pour les Parties Vendues, et la configuration des profils de statut en anglais. Les rôles nécessaires tels que SAP_BW_SPR_REPORTING, SAP_BW_CCMS_REPORTING, et SAP_SM_BI_DISP sont essentiels pour l'exécution des rapports, l'activation du contenu BI et l'extraction des données. Des étapes de dépannage et les notes SAP nécessaires telles que 154420i et 1574869 sont détaillées. Consultez les guides de configuration dans le Guide d'Implémentation de Solution Manager pour chaque version.
Mots Clés :
sap solution manager implementation guide -> sap solution manager -> scenario-specific settings -> service desk -> service desk -> status profile -> change status profile, sap solution manager implementation guide -> sap solution manager -> scenario-specific settings -> service desk -> service desk -> multi transaction type handling ->, sap solution manager implementation guide -> sap solution manager -> cross-scenario settings -> business partners -> create, sap solution manager implementation guide -> sap solution manager -> technical settings -> business partners -> create, sap solution manager implementation guide -> sap solution manager -> capabilities, eem dashboard 1480717 incident management reporting variable screen reports errors 1588620, bw system 1505835 incident management reporting shows incomplete list, -> status profile -> define status profile, terms incident management reporting solution manager solution, incident management reporting 1561899 incident management solution manager 7
Notes associées :
| 1604906 | Generic Dataloader dumps; buffer overflow |
| 1588620 | Incident Mgmt Reporting does not display any completed msgs |
| 1574869 | Dump in the Incident Management Reporting Setup |
| 1561899 | Incident Management Solution Manager 7.1: Composite SAP Note |
| 1545589 | EEM Reporting SLA values are too high in EEM Dashboard |
| 1544202 | Data missing in Incident Management BI Reporting |
| 1543145 | Initialization of Incident Management Reporting |
| 1505835 | Incident Management Reporting shows incomplete message list |
| 1493494 | Generic Dataloader missing data in BW System |
| 1480717 | Incident Management Reporting variable screen reports errors |
| 1480185 | Incident Management Reporting Setup: date is not saved |
| 1479956 | Error while calling the report out of the Work Center |
| 1426342 | Incident Management Reporting Correction of Query Variable |