Diagnosis

• Tour ID: ,,,,,,,,,,&SYST-MSGV1&


• Visit ID : ,,,,,,,,,,&SYST-MSGV2&


• Area: Delivery/update of a sales activity in the visit list

Order &SYST-MSGV3& was entered for a customer visit. The starting pointfor this is a sales activity with order and delivery in R/3. The neworder requires an update of the sales activity. The sales activity isrequired to do so, but could not be determined.

System Response
The corresponding data is not processed.

Procedure
Check the entered data in the cockpit and the saved data in the RouteAccounting database. Also check the data in the R/3 System.