Diagnosis
The version number of the external software must have the format
A.BBCDDD
where
A = a number, increased with incompatible interface changes
B = a number, increased with large, compatible interfacechanges
C = a letter, changed with small changes
D = either, not evaluated by SAPphone.
The version number is used to check compatibility in SAPconnect. Thevalues A, B and C should match with the version of the SAPconnectinterface for which the software was created or last adapted.

System Response
It is not possible to check whether the versions of SAPconnect and theexternal software are compatible. Nevertheless, the SAPconnect nodecan be activated and used. However, errors may occur in the processand functions that are not supported are possible.

Procedure
Check whether a correct version of the external software is being used.