| _CCS_UNSUBSCRIBE |
X |
Unsubscribe |
Communication Channel |
| _CCS_USER_CHANGED |
X |
Send userchanged event |
Communication Channel |
| _CCS_WRAP_UP_ENDED |
X |
Informs CCS that Wrap Up is finished |
Communication Channel |
| _CCS_WRAP_UP_REQUIRED |
X |
Informs CCS that Wrap Up is required |
Communication Channel |
| _CHAT_CHANGED |
X |
ICI SOAP service: changes in chat |
Communication Channel |
| _CHAT_NEW_POSTING |
X |
ICI SOAP service: when new message in a chat session |
Communication Channel |
| _CONFERENCE |
|
conference call |
Communication Channel |
| _CONSULT |
|
consult call |
Communication Channel |
| _CONTAINER_CHANGED |
X |
ICI SOAP service: message that container changed |
Communication Channel |
| _CONTAINER_SUBSCRIBE |
|
subscribe to container |
Communication Channel |
| _DIAL |
|
dial |
Communication Channel |
| _DROP |
|
drop call |
Communication Channel |
| _DROP_CALLS |
|
drop phone calls |
Communication Channel |
| _EXCHANGE_PRODUCT_INFORMATION |
X |
CRM ICI system |
Communication Channel |
| _GET_CALLS |
|
get phone calls |
Communication Channel |
| _GET_MESSAGES |
|
get Messages for user |
Communication Channel |
| _GET_SESSIONS |
|
get Sessions of Chat Line |
Communication Channel |
| _MESSAGE_CHANGED |
X |
ICI SOAP service: message changed |
Communication Channel |
| _MONITOR_DATA_CHANGED |
X |
ICI SOAP service: deliver real time informationen to all subscribed agents |
Communication Channel |
| _PHONE_CALL_CHANGED |
X |
ICI SOAP service: when attribute of a phone call changed |
Communication Channel |